Customer Support Specialist

Concentrix; Laguna; On-site; PHP 201,000 - 279,000; Full time

Job summary

Concentrix is hiring a Customer Service Advisor for Nuvali XTRA 2026. This role interfaces with customers via inbound/outbound calls and online channels, delivering service and resolving routine problems related to client products or services.

You will be expected to meet contractual KPIs, greet customers professionally, maintain product knowledge, document interactions, and collaborate with teammates. A high school diploma and basic computer skills are preferred, with the ability to rotate

Qualifications

• High school diploma or equivalent with 3–6 months of related experience preferred.
• Strong written and verbal communication skills with a courteous, professional demeanor.
• Basic computer literacy and ability to navigate systems efficiently.

Responsibilities

• Ensure service delivered to customers meets contractual KPIs.
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to provide resolution.
• Listen attentively to customer needs and concerns; demonstrate empathy while building rapport.
• Greet customers in a courteous, friendly, and professional manner using agreed procedures.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work including notating accounts as required.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to customer inquiries by referring them to published materials or more senior staff.

Skills

Customer service

Communication skills

PC navigation

Attention to detail

Teamwork

Adaptability

Multitasking

Education

High school diploma

Job description

Concentrix is hiring a Customer Service Advisor for Nuvali XTRA 2026. This role interfaces with customers via inbound/outbound calls and online channels, delivering service and resolving routine problems related to client products or services.

You will be expected to meet contractual KPIs, greet customers professionally, maintain product knowledge, document interactions, and collaborate with teammates. A high school diploma and basic computer skills are preferred, with the ability to rotate