Customer Care Specialist — Calm, Helpful Support

Concentrix; Carmen; On-site; PHP 279,000 - 468,720; Full time

Job summary

Concentrix is seeking a Nuvali Customer Care Specialist I for iRecruit Engage 2026. The role involves handling inbound/outbound calls and online inquiries to deliver courteous service and resolve routine issues, aiming to meet client KPIs.

Ideal candidates have a high school diploma and 3–6 months of customer service experience, with strong communication and computer skills, plus the ability to rotate shifts and adapt to a fast-paced environment.

Qualifications

• High school diploma or equivalent required; 3–6 months of related experience preferred.
• Courteous with strong customer service orientation.
• Strong written and verbal communication skills.
• Must be able to rotate shifts as needed.

Responsibilities

• Handle inbound and outbound calls and online inquiries to assist customers.
• Resolve routine problems regarding products or services.
• Meet contractual KPIs for service delivery.
• Document and retrieve information in call-tracking databases.
• Provide accurate information and escalate complex issues as needed.
• Cross-sell and offer additional products or services when appropriate.

Skills

Customer service orientation

Strong communication

Strong written and verbal skills

Attention to detail

Multitasking

Adaptability

Team player

Patient demeanor

Shift flexibility

Computer navigation

Education

High school diploma

Tools

Basic computer navigation

Job description

Concentrix is seeking a Nuvali Customer Care Specialist I for iRecruit Engage 2026. The role involves handling inbound/outbound calls and online inquiries to deliver courteous service and resolve routine issues, aiming to meet client KPIs.

Ideal candidates have a high school diploma and 3–6 months of customer service experience, with strong communication and computer skills, plus the ability to rotate shifts and adapt to a fast-paced environment.