Customer Care Specialist Fast Resolutions + Bonus

Neksjob Philippines; Misamis Oriental; On-site; PHP 305,000 - 365,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job Training

Professional Development

Job summary

Neksjob Philippines is hiring a Call Center Agent to support customers via phone, email, and chat. The role focuses on answering inquiries, providing product information, and resolving technical concerns with a strong emphasis on clear communication.

The position requires at least 6 months of call center experience and basic computer knowledge. The pay is advertised at 30k PHP monthly, with remote hiring options available for candidates in the Philippines.

Qualifications

• At least 6 months call center experience.
• Strong communication skills.
• Active listening abilities.
• Basic computer knowledge.

Responsibilities

• Handle inbound phone calls regarding account details, product information, and order updates.
• Explain company policies, service offerings, and account options clearly to clients.
• Analyze and troubleshoot customer issues in a calm, professional manner.
• Resolve concerns promptly, aiming to fix issues on the initial contact.
• Maintain clean and accurate records of all customer interactions and account changes.

Skills

Call center experience

Communication skills

Active listening

Basic computer knowledge

Job description

Neksjob Philippines is hiring a Call Center Agent to support customers via phone, email, and chat. The role focuses on answering inquiries, providing product information, and resolving technical concerns with a strong emphasis on clear communication.

The position requires at least 6 months of call center experience and basic computer knowledge. The pay is advertised at 30k PHP monthly, with remote hiring options available for candidates in the Philippines.