Senior Customer Care Specialist

Qualfon; Manila; Sur place; PHP 223 200 - 279 000; Plein temps

Résumé du poste

A leading outsourcing company in Manila is seeking an Experienced Customer Service Representative. This role entails handling customer interactions via calls, emails, and chats while resolving issues and providing exceptional service. Candidates must be at least Senior High School graduates with a minimum of 6 months of call center experience, possess strong communication skills, and be proficient with MS Office. The company offers full-time employment with a focus on relationship-building and customer satisfaction.

Qualifications

• At least 6 months to 1 year work experience in a call-center company.
• Good verbal and written communication skills.
• Strong interpersonal and relationship-building skills.

Responsabilités

• Call/Email/Chat Handling and troubleshooting customer issues.
• Process customer orders and escalate when necessary.
• Document every customer transaction and maintain database accuracy.

Connaissances

Customer Service Orientation

Active listening skills

Problem‑solving skills

Effective communication

Teamwork and collaboration

Technology skills (job‑related technical skills)

Formation

Senior High School graduate or equivalent

Vocational degree of any course

Outils

MS Office applications

Description du poste

A leading outsourcing company in Manila is seeking an Experienced Customer Service Representative. This role entails handling customer interactions via calls, emails, and chats while resolving issues and providing exceptional service. Candidates must be at least Senior High School graduates with a minimum of 6 months of call center experience, possess strong communication skills, and be proficient with MS Office. The company offers full-time employment with a focus on relationship-building and customer satisfaction.