Customer Care Specialist - Flexible Hours & Tech Support

mc2-out source sg. com; Las Piñas; On-site; PHP 167,400 - 279,000; Full time

Job summary

A customer service outsourcing company in the Philippines is seeking a Call Center Agent to handle inbound and outbound calls. The ideal candidate will assist customers with inquiries, resolve issues, and provide accurate product information efficiently. Candidates should have strong communication skills and be able to work in a fast-paced environment, with some experience preferred. This role involves flexible availability, including evenings and weekends.

Qualifications

• Previous experience in a call center or customer service role is a plus.
• Ability to remain calm and professional in challenging situations.

Responsibilities

• Answer inbound calls and respond to customer inquiries in a courteous manner.
• Provide information regarding products, services, and company policies.
• Resolve customer complaints and maintain customer satisfaction.
• Process orders, returns, and exchanges as needed.
• Document and update customer interactions in the system accurately.
• Assist with billing, technical support, or product-related issues.

Skills

Strong verbal communication skills

Active listening abilities

Problem-solving skills

Attention to detail

Education

High school diploma or equivalent

Associate's degree or higher

Tools

Microsoft Office

CRM software

Job description

A customer service outsourcing company in the Philippines is seeking a Call Center Agent to handle inbound and outbound calls. The ideal candidate will assist customers with inquiries, resolve issues, and provide accurate product information efficiently. Candidates should have strong communication skills and be able to work in a fast-paced environment, with some experience preferred. This role involves flexible availability, including evenings and weekends.