Customer Care Specialist: Fast-Paced Support & CRM

Gratitude Jobs Ahead HR Inc; Iloilo; On-site; PHP 246,000 - 335,000; Full time

Job summary

Gratitude Jobs Ahead HR Inc in Iloilo is seeking a Customer Service Representative to deliver exceptional support by promptly responding to inquiries via phone, email, and chat; assist with product inquiries, order status, and troubleshooting; maintain accurate records and collaborate with other departments to resolve issues.

The role requires a Bachelor’s degree or equivalent, 1–3 years in customer service, strong communication and interpersonal skills, proficiency with CRM software, and

Qualifications

• Bachelor’s degree or equivalent experience.
• 1–3 years in customer service or related field.
• Strong communication and interpersonal skills.
• Proficient in CRM software.
• Patience and empathy when dealing with customers.
• Ability to work in a fast-paced environment and handle stressful situations.

Responsibilities

• Provide exceptional customer service by promptly responding to inquiries via phone, email, and chat.
• Assist customers with product inquiries, order status, and troubleshooting issues.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to resolve customer issues effectively.
• Provide feedback on customer trends and potential improvements to services.

Skills

Communication skills

CRM proficiency

Education

Bachelor’s degree or equivalent

Tools

CRM software

Job description

Gratitude Jobs Ahead HR Inc in Iloilo is seeking a Customer Service Representative to deliver exceptional support by promptly responding to inquiries via phone, email, and chat; assist with product inquiries, order status, and troubleshooting; maintain accurate records and collaborate with other departments to resolve issues.

The role requires a Bachelor’s degree or equivalent, 1–3 years in customer service, strong communication and interpersonal skills, proficiency with CRM software, and