Customer Care Specialist

PANAY Hearing Specialist; Iloilo City; On-site; PHP 201,000 - 312,000; Full time

Job summary

A customer service-focused company in Iloilo City is seeking a highly motivated Customer Service Representative to ensure customer satisfaction and professionalism. The ideal candidate should have strong communication skills, attention to detail, and the ability to work in a fast-paced environment. This position involves responding to inquiries, assisting with orders, and collaborating with various departments. Applicants with previous customer service experience will be prioritized. Note: This job is for pooling purposes only.

Qualifications

• Previous customer service experience is a plus.
• Ability to remain calm and professional in stressful situations.
• Basic computer skills and familiarity with customer service software.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate product/service information.
• Assist customers with order processing, returns, and exchanges.

Skills

Strong communication skills

Problem-solving skills

Attention to detail

Organizational skills

Education

High school diploma or equivalent

Associate’s degree preferred

Job description

A customer service-focused company in Iloilo City is seeking a highly motivated Customer Service Representative to ensure customer satisfaction and professionalism. The ideal candidate should have strong communication skills, attention to detail, and the ability to work in a fast-paced environment. This position involves responding to inquiries, assisting with orders, and collaborating with various departments. Applicants with previous customer service experience will be prioritized. Note: This job is for pooling purposes only.