Customer Care Specialist: Fast-Paced Problem Solver

Concentrix Experts Colombia S.A.S.; Pasay; On-site; PHP 240,000 - 360,000; Full time

Job summary

Concentrix Experts Colombia S.A.S. seeks a Mall of Asia Customer Care Specialist to interface with customers via inbound and outbound calls or online channels, delivering service and resolving non-routine problems per client requirements.

The role requires high school completion and at least six months of customer service experience, with strong communication, empathy, and problem-solving skills. Shift flexibility and teamwork are important in a fast-paced environment.

Qualifications

• Strong customer service orientation.
• Excellent written and verbal communication.
• Solid problem-solving and troubleshooting skills.
• Ability to multitask in a fast-paced environment.
• Attention to detail in documenting calls and accounts.
• Ability to work well in a team and independently.

Responsibilities

• Ensure service levels meet contractual KPIs.
• Clarify customer requirements and resolve non-standard issues.
• Listen attentively and build rapport with customers.
• Greet customers in a courteous, professional manner.
• Maintain broad knowledge of client products/services.
• Prepare complete and accurate work notes and records.

Skills

Customer service

Communication

Problem solving

Multitasking

Attention to detail

Teamwork

Computer literacy

Education

High school diploma

Job description

Concentrix Experts Colombia S.A.S. seeks a Mall of Asia Customer Care Specialist to interface with customers via inbound and outbound calls or online channels, delivering service and resolving non-routine problems per client requirements.

The role requires high school completion and at least six months of customer service experience, with strong communication, empathy, and problem-solving skills. Shift flexibility and teamwork are important in a fast-paced environment.