Spark Customer Care Specialist - Fast-Paced Support Pro

Concentrix Philippines; Quezon City; On-site; PHP 240,000 - 300,000; Full time

Job summary

Concentrix Philippines is seeking a SparkCustomer Care Specialist iRecruitEngage 2027 for full-time work in Quezon City. You will interface with customers via inbound/outbound calls or online channels, delivering service and solving routine problems per client requirements.

The role emphasizes courteous communication, empathy, and accuracy as you utilize client knowledge and support tools to resolve issues and enhance satisfaction.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.

Responsibilities

• Ensure service delivered to customers meets contract KPIs.
• Clarify customer requirements; probe for understanding and provide resolution.
• Greet customers in a courteous, friendly, and professional manner.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work including appropriate account notes.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track and retrieve information in call tracking database.
• Respond to inquiries by referring to published materials or more senior staff.

Skills

Customer service

Communication skills

Multi-tasking

Attention to detail

Teamwork

Empathy

Adaptability

Computer literacy

Education

High school diploma

Job description

Concentrix Philippines is seeking a SparkCustomer Care Specialist iRecruitEngage 2027 for full-time work in Quezon City. You will interface with customers via inbound/outbound calls or online channels, delivering service and solving routine problems per client requirements.

The role emphasizes courteous communication, empathy, and accuracy as you utilize client knowledge and support tools to resolve issues and enhance satisfaction.