Spark Customer Care Specialist — Empathy-Driven Support

Concentrix Experts Colombia S.A.S.; Quezon City; Vor Ort; PHP 279.000 - 424.000; Vollzeit

Zusammenfassung

Concentrix Experts Colombia S.A.S. is seeking a Spark Customer Care Specialist to handle customer inquiries, achieve KPIs, and deliver accurate resolutions with empathy in a fast-paced environment.

This full-time, on-site role based in Quezon City requires a high school diploma, solid communication skills, and the ability to multitask and work well in a team. Training and growth opportunities are available.

Qualifikationen

• High school diploma or equivalent.
• Strong customer service orientation and communication skills.
• Ability to multitask and work in a fast-paced environment.

Aufgaben

• Ensure service meets contractual KPIs.
• Clarify customer requirements and provide resolutions.
• Greet customers politely and maintain professionalism.
• Maintain knowledge of client products and services.
• Document and track customer interactions in the system.
• Refer inquiries to published materials or senior staff when needed.

Kenntnisse

Customer service

Communication

Multitasking

Teamwork

Attention to detail

Patience

Adaptability

Ausbildung

High school diploma

Tools

Basic computer skills

Jobbeschreibung

Concentrix Experts Colombia S.A.S. is seeking a Spark Customer Care Specialist to handle customer inquiries, achieve KPIs, and deliver accurate resolutions with empathy in a fast-paced environment.

This full-time, on-site role based in Quezon City requires a high school diploma, solid communication skills, and the ability to multitask and work well in a team. Training and growth opportunities are available.