Empathy-Driven Customer Care Specialist

Concentrix; Quezon City; Presencial; PHP 201.000 - 357.000; Jornada completa

Descripción de la vacante

Concentrix in Quezon City, Philippines, invites applications for a Spark Customer Care Specialist. The role handles inbound/outbound calls and web inquiries, delivering courteous service and resolving routine problems for client products or services.

You will maintain product knowledge, document interactions, and explore opportunities to assist customers while aligning with KPIs and quality standards. This is a full-time on-site position at Spark Place in Quezon City.

Formación

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Able to communicate clearly in writing and speaking.
• Reliable with strong attention to detail.
• Multitask and adapt to changes quickly.
• Tolerance for repetitive work in a fast-paced environment.
• Team player and able to work independently.
• Patient with customers and maintain professional tone.
• Ability to rotate shifts as needed.
• Job requirements may vary by country and comply with local laws.

Responsabilidades

• Ensure service delivered to customers meets contractual KPIs.
• Clarify customer requirements and provide resolution using decision-support tools.
• Listen attentively and build rapport with customers.
• Greet customers in a courteous, professional manner.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work and note accounts as required.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to inquiries by referring to published materials or more senior staff.

Conocimientos

Customer service

PC knowledge

Communication

Attention to detail

Multitasking

Teamwork

Patience

Shift flexibility

Adaptability

Educación

High school diploma

Herramientas

Call center software

Descripción del empleo

Concentrix in Quezon City, Philippines, invites applications for a Spark Customer Care Specialist. The role handles inbound/outbound calls and web inquiries, delivering courteous service and resolving routine problems for client products or services.

You will maintain product knowledge, document interactions, and explore opportunities to assist customers while aligning with KPIs and quality standards. This is a full-time on-site position at Spark Place in Quezon City.