Customer Service Pro — Equity, Bonus & Perks

Gratitude Philippines; Mandaluyong; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A customer-focused service company in Mandaluyong is seeking a Customer Service Representative to handle inquiries and ensure customer satisfaction. Ideal candidates should have a diploma and 1-3 years of experience in a similar role. Responsibilities include managing customer inquiries, resolving complaints, and documenting interactions. The role offers a full-time position with various benefits including an equity incentive plan and annual company trip.

Qualifications

• 1-3 years of experience in customer service.
• Excellent communication and interpersonal skills.
• Problem-solving abilities.

Responsibilities

• Handle customer inquiries and provide accurate information about products and services.
• Resolve customer complaints and issues in a timely manner.
• Document interactions with customers in the company’s database.
• Collaborate with team members to improve customer service processes.
• Follow up with customers to ensure satisfaction.

Skills

Excellent communication

Interpersonal skills

Problem-solving abilities

Ability to work in a fast-paced environment

Education

Diploma in a relevant field

Job description

A customer-focused service company in Mandaluyong is seeking a Customer Service Representative to handle inquiries and ensure customer satisfaction. Ideal candidates should have a diploma and 1-3 years of experience in a similar role. Responsibilities include managing customer inquiries, resolving complaints, and documenting interactions. The role offers a full-time position with various benefits including an equity incentive plan and annual company trip.