Customer Care Specialist — Elevate the Experience

LizardBear Tasking, Inc. (PEZA); Imus; On-site; PHP 240,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Great benefits package

Professional growth opportunities

Job summary

TaskUs in the Philippines is seeking a Customer Care Specialist to deliver world-class service to clients via phone, email and live chat, maintaining a courteous, accurate and efficient helpdesk experience.

You should be fluent in English, have a high school diploma, be computer literate with Windows/Mac and Microsoft Office, and familiar with Zendesk and Slack. The role offers competitive salary, comprehensive benefits and professional growth in a dynamic, People First culture.

Qualifications

• Computer literate with Windows OS, macOS, MS Office and Google apps.
• Familiar with Zendesk, Slack and internal troubleshooting tools.
• Fluent in English (reading and writing).

Responsibilities

• Deliver exceptional customer service by promptly addressing inquiries and resolving issues.
• Research and provide accurate responses via phone, email, and live chat.
• Navigate documentation to provide world‑class service.
• Document interactions according to SOPs.
• Collaborate with teams to resolve customer issues.

Skills

Windows OS

Apple OS

Microsoft Office

Google applications

Zendesk

Slack

English fluency

Education

High school diploma

Tools

Zendesk

Slack

Job description

TaskUs in the Philippines is seeking a Customer Care Specialist to deliver world-class service to clients via phone, email and live chat, maintaining a courteous, accurate and efficient helpdesk experience.

You should be fluent in English, have a high school diploma, be computer literate with Windows/Mac and Microsoft Office, and familiar with Zendesk and Slack. The role offers competitive salary, comprehensive benefits and professional growth in a dynamic, People First culture.