Customer Care Specialist – Call Center

Gratitude Jobs Ahead Hr Inc; Ilocos Norte; On-site; PHP 240,000 - 360,000; Full time

Job summary

Gratitude Jobs Ahead Hr Inc. is seeking a customer service representative to handle inbound and outbound calls professionally. You will resolve inquiries and complaints promptly, document interactions accurately, and maintain a positive attitude to enhance customer satisfaction.

Join a collaborative team and contribute to shared goals in a fast-paced environment. Applicants should have a diploma in a relevant field and 1–3 years of call center experience, with excellent communication and

Qualifications

• Diploma in any relevant field.
• 1-3 years of experience in a call center environment.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Strong problem-solving abilities and patience.
• Shift work may be required.

Responsibilities

• Handle inbound and outbound calls professionally.
• Resolve customer inquiries and complaints in a timely manner.
• Document call information and customer interactions accurately.
• Maintain a positive attitude and strive for Customer Satisfaction.
• Contribute to team goals and collaborate with colleagues.

Skills

Excellent communication

Education

Diploma in any relevant field

Job description

Gratitude Jobs Ahead Hr Inc. is seeking a customer service representative to handle inbound and outbound calls professionally. You will resolve inquiries and complaints promptly, document interactions accurately, and maintain a positive attitude to enhance customer satisfaction.

Join a collaborative team and contribute to shared goals in a fast-paced environment. Applicants should have a diploma in a relevant field and 1–3 years of call center experience, with excellent communication and