Bilingual Spanish/English Customer Care Specialist

Gratitude Jobs Ahead Hr Inc; Makati; On-site; PHP 360,000 - 600,000; Full time

Job summary

Gratitude Jobs Ahead Hr Inc. seeks a bilingual Spanish-English customer service professional to deliver exceptional support to Spanish-speaking clients. You will handle inquiries via phone, email, and chat, resolve issues efficiently, and document interactions for accurate records.

The role requires 5-10 years of CS experience, excellent communication, and the ability to multitask in a fast-paced environment. Multichannel collaboration and process improvement are part of daily duties.

Qualifications

• High School Diploma or equivalent.
• 5-10 years of customer service experience.
• Fluent in Spanish and English with strong communication skills.
• Ability to multitask in a fast-paced environment.
• Experience handling inquiries via phone, email, and chat.

Responsibilities

• Provide exceptional customer service to Spanish-speaking clients.
• Assist customers with inquiries regarding products and services via phone, email, and chat.
• Resolve customer complaints and issues in a timely and efficient manner.
• Document customer interactions and maintain accurate records.
• Collaborate with team members to improve customer service processes.

Skills

Spanish-English bilingual

Excellent communication

Education

High School Diploma

Job description

Gratitude Jobs Ahead Hr Inc. seeks a bilingual Spanish-English customer service professional to deliver exceptional support to Spanish-speaking clients. You will handle inquiries via phone, email, and chat, resolve issues efficiently, and document interactions for accurate records.

The role requires 5-10 years of CS experience, excellent communication, and the ability to multitask in a fast-paced environment. Multichannel collaboration and process improvement are part of daily duties.