Bilingual Customer Support Specialist - Spanish/English

Gratitude Jobs Ahead Hr Inc; Metro Manila; Hybrid; PHP 480,000 - 600,000; Full time

Benefits offered by this job

Remote work opportunities

Job summary

Gratitude Jobs Ahead Hr Inc. is seeking an experienced customer service professional to assist customers in English and Spanish. The role emphasizes resolving issues promptly, maintaining thorough records, and collaborating with the team to enhance processes.

Candidates should have a diploma or equivalent experience and 5–10 years in customer service, with a willingness to work in an office-based setting that may offer remote work options.

Qualifications

• Bilingual fluency in English and Spanish.
• Diploma or equivalent experience required.
• 5–10 years of customer service experience preferred.

Responsibilities

• Assist customers with inquiries and provide information in both Spanish and English.
• Resolve customer issues promptly and effectively to ensure high satisfaction levels.
• Maintain detailed records of customer interactions and transactions.
• Work collaboratively with team members to improve service processes.
• Participate in training sessions to stay updated on product knowledge and services.

Skills

English

Spanish

Communication

Education

Diploma or equivalent experience

Job description

Gratitude Jobs Ahead Hr Inc. is seeking an experienced customer service professional to assist customers in English and Spanish. The role emphasizes resolving issues promptly, maintaining thorough records, and collaborating with the team to enhance processes.

Candidates should have a diploma or equivalent experience and 5–10 years in customer service, with a willingness to work in an office-based setting that may offer remote work options.