Customer Care Specialist

Recruitify_HR; Tarlac City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Recruitify_HR in the Philippines is seeking a customer service representative to respond to inquiries via phone, email, and chat, ensuring prompt and professional support. You will resolve issues, document interactions, and help implement service policies to maintain high customer satisfaction.

Collaborating with the team, you will contribute to continuous improvement of processes while upholding a customer-oriented mindset and strong communication skills.

Qualifications

• Bachelor’s degree preferred.
• 1–3 years of customer service experience.
• Excellent communication and interpersonal skills.
• Proficient in using customer service software and tools.
• Strong problem-solving abilities and a customer-oriented mindset.

Responsibilities

• Respond to customer inquiries via phone, email, and chat promptly.
• Resolve customer issues and complaints efficiently while maintaining a high level of service.
• Document customer interactions and feedback in the company database.
• Assist in the development and implementation of customer service policies and procedures.
• Collaborate with team members to improve overall customer satisfaction.

Skills

Communication skills

Interpersonal skills

Education

Bachelor's degree preferred

Tools

CRM software

Job description

Recruitify_HR in the Philippines is seeking a customer service representative to respond to inquiries via phone, email, and chat, ensuring prompt and professional support. You will resolve issues, document interactions, and help implement service policies to maintain high customer satisfaction.

Collaborating with the team, you will contribute to continuous improvement of processes while upholding a customer-oriented mindset and strong communication skills.