Customer Care Specialist

We Search @ Searchers & Staffers Corp.; Taguig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A recruitment company is seeking a Customer Care Specialist to provide outstanding support to customers. This full-time position is open to fresh graduates and requires on-site work in BGC, Taguig City. Key skills include excellent English communication and computer literacy, with a willingness to work flexible schedules.

Qualifications

• Fresh graduates are accepted.
• Willing to be assigned to shifting schedules (day, mid, and night).
• English Language experience is preferred.

Responsibilities

• Provide prompt and efficient customer support through multiple channels.
• Address customer issues and complaints efficiently.
• Guide customers in account setup and troubleshooting.

Skills

Good communication skills (English; written and verbal)

Computer literate

Education

Undergraduate studies for 2 years (college)

Job description

Overview

On-site - Taguig. Fresh graduate / student. Bachelor. Full-time.

Job Description

Customer Care Specialist should be able to maintain a positive, empathetic and professional attitude towards customers at all times and ensure seamless customer experience. Assisting customers with product information, resolving issues, and ensuring overall customer satisfaction across various touchpoints. Delivering comprehensive customer support to clients, handling all inquiries, concerns, and service needs from the beginning to the end of the customer journey.

Responsibilities

• Provide prompt and efficient customer support through multiple channels (phone, email) while maintaining a high level of professionalism.
• Address customer issues and complaints resolving them efficiently while ensuring customer satisfaction.
• Guide customers in account setup, updates, and troubleshooting account-related issues.
• Maintain deep product knowledge to be able to assist customers.
• Keep records of customer interactions, including inquiries, complaints, comments, and actions taken, in the client's system.
• Ensure continuous end-to-end support to deliver seamless and satisfying customer experience.

Qualifications

• Fresh graduates are accepted.
• Willing to be assigned to shifting schedules (day, mid, and night).
• Willing to work on-site in BGC, Taguig City.
• Willing to work on-site (onsite requirement).
• Good communication skills (English; written and verbal).
• Computer literate.
• Was able to take up undergraduate studies for 2 years (college).
• English Language experience is preferred.
• Probationary employment.

Working Location

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Ree Bonganay