Customer Support Specialist

HR Network Inc.; Parañaque; On-site; PHP 201,000 - 312,000; Full time

Job summary

HR Network Inc. is looking for a customer service associate in Parañaque City to assist local and international customers through multiple support channels, delivering accurate information and effective solutions.

You will learn company systems and processes, troubleshoot issues, coordinate with internal teams, and maintain precise records while upholding quality and professionalism in every interaction. The ideal candidate has a Bachelor's degree and at least 1 year of customer service

Qualifications

• Bachelor’s degree in any field.
• At least 1 year of customer service or support experience.
• Excellent written and spoken English with strong grammar.
• Strong communication, problem-solving, and attention to detail.
• Willing to undergo training and be assigned to Parañaque City.

Responsibilities

• Handle inquiries and provide professional support to local and international customers through various support channels.
• Provide accurate information and effective solutions to customer concerns.
• Troubleshoot issues, coordinate with internal teams, and elevate concerns when necessary.
• Maintain accurate customer records and support documentation.
• Manage multiple customer concerns while maintaining quality, accuracy, and professionalism.
• Learn and utilize company systems, products, and processes to effectively assist customers.

Skills

Customer service

English communication

Attention to detail

Problem solving

Teamwork

Tech-savvy

Education

Bachelor’s Degree in any field

Job description

Job Description

• Handle inquiries and provide professional support to local and international customers through various support channels.

• Provide accurate information and effective solutions to customer concerns.

• Troubleshoot issues, coordinate with internal teams, and elevate concerns when necessary.

• Maintain accurate customer records and support documentation.

• Manage multiple customer concerns while maintaining quality, accuracy, and professionalism.

• Learn and utilize company systems, products, and processes to effectively assist customers.

Qualifications

• Bachelor’s Degree in any field

• With at least 1 year of customer service or support experience

• Excellent written and spoken English skills, with strong grammar and comprehension.

• Strong communication, problem-solving, and attention to detail.

• Tech-savvy and eager to learn, with the ability to quickly adapt to new systems, tools, and technologies.

• Professional, patient, organized, and customer-focused.

• Willing to undergo training on company systems and processes.

• Willing to be assigned in Parañaque City