Customer Care Representative

We Search @ Searchers & Staffers Corp.; Taguig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A recruitment agency in the Philippines is seeking a Customer Support Representative to provide efficient service. Fresh graduates and SHS graduates are encouraged to apply. The role requires good communication skills and proficiency in MS Office, with a willingness to work on shifting schedules at the BGC location in Taguig. Join our team to deliver excellent customer assistance and maintain high professionalism.

Qualifications

• Fresh Graduates in any course or SHS Graduate.
• Computer literate and proficient in Microsoft Office.
• Good written and verbal communication skills in English.
• Willingness to work shifting schedules.

Responsibilities

• Provide prompt and efficient customer support through multiple channels.
• Address customer issues and ensure satisfaction.
• Guide customers in account setup and troubleshooting.
• Maintain accurate records of customer interactions.

Skills

Customer Service

Communication Skills

Strong Work Ethic

Team Player

Education

High/Senior High School or equivalent

Tools

MS Office

Job description

Overview

On-site - Taguig Fresh Graduate/Student High/Senior High School Full-time

Job Description

• Provide prompt and efficient customer support through multiple channels (phone, email) while maintaining a high level of professionalism.
• Address customer issues and complaints, resolving them efficiently while ensuring customer satisfaction.
• Guide customers in account setup, updates, and troubleshooting account-related issues.
• Maintain deep product knowledge to be able to assist customers.
• Keep records of customer interactions, including inquiries, complaints, comments, and actions taken, in the client’s system.
• Ensure continuous end-to-end support to deliver seamless and satisfying customer experience.

Qualifications

• Fresh Graduates in any course/SHS Graduate/undergraduate studies for two years.
• Computer literate; can work with MS Office (Word, Excel, etc.).
• Good communication skills (English; written and verbal).
• Willing to be assigned on shifting schedules (day, mid, and night) i.e. 8am to 5pm, 8pm to 5am, 9pm to 6am, 1am to 10am, 6am to 3pm, 2pm to 11pm.
• Willing to work on-site in BGC, Taguig.

Keywords: Customer Service, Strong Work Ethic, Team Player, Call Centre, People Skills, Back Office Support, Interpersonal Skills

Working Location

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