Customer Care Specialist

Citiside Property Management; Philippines; À distance; PHP 279 000 - 391 000; Plein temps

Résumé du poste

Citiside Properties is seeking a Customer Care Specialist to be the primary touchpoint for customers, delivering prompt, helpful, and compassionate support across channels. You will build relationships, foster loyalty, and ensure outstanding experiences while resolving inquiries and issues efficiently.

The role requires 1–3 years in customer service, excellent English communication, empathy, active listening, and strong organizational skills to multitask in a fast-paced environment.

Qualifications

• 1–3 years of experience in customer service or client-facing roles.
• Excellent verbal and written English communication skills.
• High level of empathy, active listening, patience, problem-solving mindset, and stress tolerance.
• Familiarity with CRM software and communication tools.
• Strong organizational skills and ability to multitask in a fast-paced environment.

Responsabilités

• Respond to customer inquiries via phone, email, live chat, and social media in a timely, professional, and friendly manner.
• Listen to customer concerns, identify root causes, and provide clear solutions or escalate as needed.
• Manage customer feedback, complaints, and service issues with empathy and patience.
• Collaborate with internal teams to resolve complex customer issues efficiently.
• Maintain accurate records of interactions in the CRM system.
• Proactively follow up with customers to ensure full resolution and satisfaction.
• Identify recurring issues and suggest process improvements.

Connaissances

Empathy

Active listening

Patience

Problem-solving

Stress tolerance

English communication

Time management

Outils

CRM software

Description du poste

We are looking for an empathetic, detail-oriented, and proactive Customer Care Specialist to join our team. In this role, you will be the primary touchpoint for our customers, ensuring they receive prompt, helpful, and compassionate support. Beyond simply solving issues, your goal is to build strong relationships, foster loyalty, and deliver exceptional experiences across all communication channels.

Key Responsibilities:

• Respond to customer inquiries via phone, email, live chat, and social media in a timely, professional, and friendly manner.
• Actively listen to customer concerns, identify root causes, and provide clear, effective solutions or escalations.
• Manage customer feedback, complaints, and service issues with patience, empathy, and high emotional intelligence.
• Collaborate with internal teams (operations, technical, sales) to resolve complex customer issues efficiently.
• Maintain accurate records of customer interactions, transactions, inquiries, and feedback in the CRM system.
• Proactively follow up with customers to ensure full resolution and satisfaction.
• Identify patterns in recurring customer issues and suggest process improvements to enhance the overall customer experience.

Requirements & Qualifications:

Experience: 1–3 years of experience in customer service, customer support, or client-facing roles.

Communication: Excellent verbal and written English communication skills.

Soft Skills: High level of empathy, active listening, patience, problem-solving mindset, and stress tolerance.

Tech Savvy: Familiarity with CRM software and communication tools.

Work Style: Strong organizational skills, ability to multitask in a fast-paced environment, and a strong sense of accountability.

• Citiside Properties is a property management company that manages properties for investors with portfolios of homes and/or multi-unit apartments needing off-site management. Core Values we expect team members to remember:
• Trust.
• Go Getter.
• Transparency.