Customer Care Specialist to Team Lead - Elevate CX

APEC Homes; Pasig; On-site; PHP 335,000 - 558,000; Full time

Benefits offered by this job

Government benefits (SSS/PhilHealth/P=

Health Card

Employee Security Program

Performance incentive bonus

Salary loan & emergency loan

Regularization after 6 months

Training & seminars

Team-building events

Employee housing discount

Education assistance

Wedding gift

Incentive leave & calamity leave

Job summary

APEC Homes is seeking a dedicated Customer Care Specialist to guide and support our customer relations operations, ensuring clients receive a positive, seamless experience. The role can grow from Specialist to Team Lead depending on experience.

You will collaborate with sales and property management to resolve issues and analyze feedback to drive improvements, strengthening homeowner satisfaction and overall customer experience.

Qualifications

• Bachelor's degree required in business/communications or related field.
• Minimum 2+ years in customer service; real estate experience is a plus.
• Strong English and Filipino communication abilities.

Responsibilities

• Collaborate with sales and property management to resolve customer issues promptly.
• Analyze feedback to identify patterns and drive service/process improvements.

Skills

Communication skills

Multitasking

Independent worker

Education

Bachelor's degree in Business Administration, Communication, or related field

Tools

Microsoft Office Suite

CRM system

Job description

APEC Homes is seeking a dedicated Customer Care Specialist to guide and support our customer relations operations, ensuring clients receive a positive, seamless experience. The role can grow from Specialist to Team Lead depending on experience.

You will collaborate with sales and property management to resolve issues and analyze feedback to drive improvements, strengthening homeowner satisfaction and overall customer experience.