Virtual Patient Care & Scheduling Specialist

Visa Hunt; Mexico; Hybrid; MXN 187,000 - 257,000; Full time

Job summary

Visa Hunt is seeking a virtual Patient Care Coordinator to be the first point of contact for patients, ensuring smooth scheduling, clear communication, and exceptional service across the patient journey. This long-term position requires empathy, strong communication skills, and a solid understanding of the healthcare environment.

The role involves managing appointments, reaching out to patients for follow-ups, and delivering outstanding customer service while maintaining confidentiality and

Qualifications

• 4–5 years of proven experience as a receptionist or customer service representative in a medical practice.
• Proficiency with EMR systems and familiarity with VoIP phone systems.
• Bilingual fluency in English and Spanish, both verbal and written.
• Self-starter with the ability to work independently and manage tasks without constant supervision.
• Reliable computer, stable internet connection, and professional headset.
• Degree required (field non-specific).
• Must be trustworthy and capable of handling sensitive patient information; NDA required.

Responsibilities

• Appointment Management: schedule, reschedule, or cancel appointments using the internal EMR system.
• Patient Communication: proactively reach out to patients for missed appointments or follow-ups.
• Message Handling: return patient calls and messages promptly.
• Customer Service: build rapport with patients and ensure a positive experience.

Skills

Bilingual (EN/ES)

EMR proficiency

VoIP familiarity

Customer service

Communication skills

Education

Degree required

Tools

EMR systems

VoIP phone systems

Job description

Visa Hunt is seeking a virtual Patient Care Coordinator to be the first point of contact for patients, ensuring smooth scheduling, clear communication, and exceptional service across the patient journey. This long-term position requires empathy, strong communication skills, and a solid understanding of the healthcare environment.

The role involves managing appointments, reaching out to patients for follow-ups, and delivering outstanding customer service while maintaining confidentiality and