Customer Care Representative – Retail Account

Metacom Careers; Philippines; On-site; PHP 240,000 - 320,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

Job summary

Metacom Careers is seeking a Customer Care Representative for our Retail Account in Taguig. The role is on-site and requires 1-3 years of experience, a bachelor’s degree, and full-time commitment.

You will handle chat and other channels to assist customers and ensure a positive shopping experience. Responsibilities include resolving inquiries, processing orders and returns, and maintaining product knowledge to guide customers effectively.

Qualifications

• Provide exceptional customer service to retail customers through various communication channels.
• Assist customers with inquiries regarding products, services, and account-related questions.
• Resolve customer complaints efficiently while ensuring customer satisfaction.
• Maintain comprehensive knowledge of products and services to effectively guide customers.
• Process orders, returns, and exchanges promptly and accurately.

Responsibilities

• Provide exceptional customer service to retail customers through various communication channels.
• Assist customers with inquiries regarding products, services, and account-related questions.
• Resolve customer complaints efficiently while ensuring customer satisfaction.
• Maintain comprehensive knowledge of products and services to effectively guide customers.
• Process orders, returns, and exchanges promptly and accurately.

Skills

Strong communication

Excellent problem-solving

Team collaboration

Customer service

Job description

Customer Care Representative – Retail Account

On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

Chat

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Professional Development

Job Training, Professional Development

Description

• Provide exceptional customer service to retail customers through various communication channels.
• Assist customers with inquiries regarding products, services, and account-related questions.
• Resolve customer complaints efficiently while ensuring customer satisfaction.
• Maintain comprehensive knowledge of products and services to effectively guide customers.
• Process orders, returns, and exchanges promptly and accurately.

Requirements

• Job Title: Customer Care Representative
• Job Function: Customer Service
• Responsibilities and Duties: Demonstrated ability to manage customer inquiries and issues in a professional manner.
• Qualities and Traits: Strong communication skills, both verbal and written, with a focus on customer satisfaction.
• Qualities and Traits: Excellent problem-solving skills and the ability to work under pressure.
• Qualities and Traits: Ability to work collaboratively in a team environment.

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