Customer Care Representative

Likha Careers; Metro Manila; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Health, dental, and vision coverage/HSA

Paid Time Off (PTO)

Paid holidays and sick leave

Paid training and tuition reimbursement

Employee Assistance Program (EAP)

Job summary

A customer service solutions provider is hiring a Customer Care Representative in Metro Manila, Philippines. The role offers an on-site nightshift position focused on delivering exceptional customer service, resolving inquiries and promoting new services. Ideal candidates will have strong communication skills and a high school diploma. Benefits include health coverage, paid time off, and training reimbursement. If you are passionate about customer care, apply now!

Qualifications

• At least High school diploma or equivalent (for the old curriculum) or Senior High School diploma or equivalent (for the new curriculum).
• Exceptional listening and comprehension abilities.
• Professional and courteous demeanor.

Responsibilities

• Assist customers with issues and concerns related to their use of the product and/or service.
• Document call-related information for auditing and reporting purposes.
• Maintain and update customer information as needed.
• Upsell existing customers on new or enhanced services.

Skills

Strong computer navigational skills

Good oral communication skills

Good written communication skills

Exceptional listening abilities

Customer-oriented approach

Education

High school diploma or equivalent

Job description

About the job Customer Care Representative

Employment Type: Full-Time

Work Setup: On-site (Nightshift)

Location

Sta. Mesa or Cubao, Quezon City / Marikina City

About the Job:
Are you passionate about delivering exceptional customer service and resolving customer concerns? Join our clients team as a Customer Care Representative where you’ll assist customers with their inquiries, ensure accurate documentation, and introduce them to the latest offerings. Curious to learn more? Apply now!

Company Profile

Our client specializes in providing outsourced customer experience and support services, including handling customer care, technical support, sales, and retention tasks for various clients across different industries.

Required Qualifications

• At least High school diploma or equivalent (for the old curriculum) or Senior High School diploma or equivalent (for the new curriculum).
• Strong computer navigational skills.
• Good oral and written communication skills.
• Exceptional listening and comprehension abilities.
• Professional and courteous demeanor.
• Customer‑oriented approach.

Preferred Qualifications

• Previous customer service experience is a plus.

Scope & Responsibilities

• Assist customers with issues and concerns related to their use of the product and/or service.
• Document call‑related information for auditing and reporting purposes.
• Maintain and update customer information as needed.
• Upsell existing customers on new or enhanced services.

Join our client team and unlock a range of enticing benefits, including:

• Health, dental, and vision coverage/HSA
• Paid Time Off (PTO)
• Paid holidays and sick leave
• Paid training and tuition reimbursement
• Employee Assistance Program (EAP)

About Likha Careers

Likha is a traditional Tagalog (Filipino) word that means to create or creation. At its core, Likha Careers exists to help create a world where people of all walks of life have the opportunity to participate in a positive and rewarding career where happiness, pride, and financial security are achieved. We do this through thoughtful, people‑centric career services.

Lets create your career together!