CUSTOMER RELATION SPECIALIST

JCPremiere Business International Inc.; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

JCPremiere Business International Inc. is seeking a Customer Service Representative for local accounts in Pasig, Philippines. This role involves managing inbound and outbound customer inquiries through multiple channels, including phone, chat, and email.

The ideal candidate should possess a Bachelor's degree in a relevant field and have at least 6 months of customer service experience. Responsibilities include resolving complaints, coordinating with internal teams, and ensuring customer satisfaction while adhering to company standards.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Management, or related field.
• At least 6 months experience in Customer Service.
• Good verbal and written communication skills in Tagalog/Filipino and basic English.
• Basic computer skills and familiarity with customer service systems.
• Willing to work on shifting schedules, weekends, and holidays if required.

Responsibilities

• Handle inbound and outbound customer concerns via phone, chat, email, or social media.
• Respond to inquiries related to products, services, promotions, and orders.
• Resolve customer complaints and issues professionally within agreed turnaround time.
• Coordinate with internal teams to address concerns.
• Accurately document customer interactions and update records.
• Meet individual and team KPIs such as response time and customer satisfaction.

Skills

Good verbal communication skills

Customer-oriented

Patience

Basic English skills

Education

Bachelor's degree in Business Administration, Marketing, Management, or related field

Tools

Customer service systems

Job description

We are looking for a Customer Service Representative Local Account who will handle inbound and outbound customer inquiries through phone, chat, email, and social media. The role involves assisting customers with questions about products, services, orders, and promotions while resolving complaints in a professional and timely manner. The representative will coordinate with internal teams to address concerns, document customer interactions accurately, and follow company service standards and procedures. The ideal candidate is customer-oriented, patient, and capable of maintaining a polite and professional approach while meeting performance targets such as response time, resolution rate, and customer satisfaction.

Position Overview

• Handle inbound and/or outbound customer concerns via phone, chat, email, or social media platforms.
• Respond to inquiries related to products, services, branches, promotions, and orders.
• Resolve customer complaints and issues professionally and within agreed turnaround time.
• Coordinate with internal teams (store operations, delivery, sales, and marketing) to address concerns.
• Accurately document customer interactions and update records in the system.
• Escalate complex or unresolved concerns to the supervisor or concerned department.
• Follow company SOPs, customer service policies, and quality standards.
• Meet individual and team KPIs such as response time, resolution rate, CSAT, and attendance.
• Maintain a polite, respectful, and customer-focused approach at all times.

Qualifications

• Bachelors degree in Business Administration, Marketing, Management, or related field.
• At least 6 months experience in CSR.
• Good verbal and written communication skills (Tagalog/Filipino; basic English).
• Basic computer skills and familiarity with customer service systems.
• Willing to work on shifting schedules, weekends, and holidays if required.
• Customer-oriented, patient, and able to handle irate customers professionally.