Customer Care Representative - Financial & Banking Associate.

Recruitify_HR; Cebu City; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A leading recruitment firm in Cebu City is seeking a Customer Care Representative to deliver exceptional service in the financial and banking sector. The ideal candidate will have 3-5 years of relevant experience and strong communication skills. Responsibilities include assisting customers with their inquiries and resolving complaints efficiently. This is a full-time on-site role offering various benefits like HMO insurance and performance bonuses.

Qualifications

• 3-5 years of customer service experience, preferably in financial or banking.

Responsibilities

• Provide exceptional customer service in the banking sector.
• Assist customers with inquiries about their accounts and products.
• Resolve complaints efficiently while adhering to policies.
• Work collaboratively to improve service delivery.

Skills

Strong communication skills

Problem-solving abilities

Empathy

Customer-centric approach

Education

Diploma in a relevant field

Job description

Customer Care Representative - Financial & Banking Associate.

On-site - Cebu 3-5 Yrs Exp Diploma Full-time

Job Description

• Provide exceptional customer service to clients in the financial and banking sector.
• Assist customers with inquiries regarding their accounts, transactions, and banking products.
• Resolve customer complaints efficiently and effectively, adhering to company policies.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Maintain accurate records of customer interactions and transactions.

Requirements

• Educational Qualifications: Diploma in a relevant field or equivalent experience.
• Experience Level: 3-5 years of customer service experience, preferably in the financial or banking industry.
• Skills and Competencies: Strong communication skills, both verbal and written.
• Skills and Competencies: Problem‑solving abilities with a customer‑centric approach.
• Qualities and Traits: Empathy, patience, and a positive attitude.
• Responsibilities and Duties: Ability to work in a fast‑paced environment and handle multiple tasks simultaneously.

Benefits

• Equity Incentive Plan, Performance Bonus, Incentives.
• HMO insurance.
• Annual Company Trip, Free Meals, Sleeping Quarters.