Financial & Banking Customer Care Specialist

Recruitify_HR; Cebu City; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A leading recruitment firm in Cebu City is seeking a Customer Care Representative to deliver exceptional service in the financial and banking sector. The ideal candidate will have 3-5 years of relevant experience and strong communication skills. Responsibilities include assisting customers with their inquiries and resolving complaints efficiently. This is a full-time on-site role offering various benefits like HMO insurance and performance bonuses.

Qualifications

• 3-5 years of customer service experience, preferably in financial or banking.

Responsibilities

• Provide exceptional customer service in the banking sector.
• Assist customers with inquiries about their accounts and products.
• Resolve complaints efficiently while adhering to policies.
• Work collaboratively to improve service delivery.

Skills

Strong communication skills

Problem-solving abilities

Empathy

Customer-centric approach

Education

Diploma in a relevant field

Job description

A leading recruitment firm in Cebu City is seeking a Customer Care Representative to deliver exceptional service in the financial and banking sector. The ideal candidate will have 3-5 years of relevant experience and strong communication skills. Responsibilities include assisting customers with their inquiries and resolving complaints efficiently. This is a full-time on-site role offering various benefits like HMO insurance and performance bonuses.