Customer Care Representative - Financial & Banking Associate.

Recruitify_HR; Muntinlupa; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A leading recruitment agency in the Philippines is seeking a Customer Care Representative to join their team in Muntinlupa. The role involves providing exceptional customer service to clients in the financial and banking sectors, assisting with inquiries, and resolving issues efficiently. Candidates should possess a bachelor’s degree, have 1-3 years of experience in customer service, and strong communication skills. A full-time position with an on-site requirement is offered, along with employee recognition rewards and health benefits.

Qualifications

• 1-3 years of experience in customer service, preferably in financial services.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Responsibilities

• Provide exceptional customer service to clients in the financial and banking sectors.
• Assist customers with inquiries regarding accounts, products, and services.
• Resolve customer issues effectively and efficiently while ensuring satisfaction.
• Educate clients on financial products and services to enhance their banking experience.
• Maintain accurate records of customer interactions and transactions.

Skills

Strong communication skills

Interpersonal skills

Proficient in CRM software

Problem-solving

Education

Bachelor’s degree in Business Administration, Finance, or a related field

Job description

Customer Care Representative - Financial & Banking Associate.

On-site - Muntinlupa, 1-3 Yrs Exp, Bachelor, Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Description

• Provide exceptional customer service to clients in the financial and banking sectors.
• Assist customers with inquiries regarding accounts, products, and services.
• Resolve customer issues effectively and efficiently while ensuring satisfaction.
• Educate clients on financial products and services to enhance their banking experience.
• Maintain accurate records of customer interactions and transactions.

Requirements

• Educational Qualifications: Bachelor’s degree in Business Administration, Finance, or a related field.
• Experience Level: 1-3 years of experience in customer service, preferably in financial services.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Proficient in using customer relationship management (CRM) software.
• Qualities and Traits: A strong problem-solver with a customer-oriented mindset.
• Responsibilities and Duties: Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

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