Customer Care Representative - Alorica Sta. Mezza - Work Onsite

Alorica Philippines; Quezon City; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Competitive Salary Range

20% Night Differential

Paid Training & Incentives

HMO & Government Benefits

13th Month Pay

Vacation Leave / Personal Time Off PAID

Anniversary Bonus

Annual Performance Increase

Professional supportive team

Job summary

A leading customer service provider in Metro Manila is hiring candidates to respond to customer inquiries through various channels. The role is open for fresh graduates and offers comprehensive training with competitive benefits, including paid training, HMO, and anniversary bonuses. Working is onsite within a supportive team environment.

Qualifications

• No BPO experience needed – training provided.
• Open to College Fresh grads, SHS & HS grads, College undergrads, Vocational grads.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues and complaints efficiently.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service quality.
• Meet performance metrics and contribute to team goals.

Skills

Customer service

Communication

Problem solving

Education

Fresh graduates welcome (HS/SHS/College)

Job description

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues and complaints efficiently.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service quality.
• Meet performance metrics and contribute to team goals.

Requirements & Benefits

Requirements

• NO BPO experience needed – We’ll train you!
• College Fresh grads, SHS & HS grads, College undergrads, Vocational Grad? WELCOME!

Benefits

• Competitive Salary Range
• 20% Night Differential
• Paid Training & Incentives
• HMO & Government Benefits
• 13th Month Pay
• Vacation Leave / Personal Time Off PAID
• Anniversary Bonus
• Annual Performance Increase
• WORK ONSITE with a professional & supportive team