Customer Service Representative - Alorica Sta. Mezza site

Alorica Philippines; Quezon City; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading BPO company in Quezon City is hiring for customer support roles. No prior experience is necessary, and training is provided. The position includes resolving customer inquiries and complaints through various channels. Benefits include a monthly salary range of ₱18K to ₱37K, paid training, and work onsite with a supportive team.

Benefits

Paid Training & Incentives

HMO & Government Benefits

13th Month Pay

Vacation Leave / Personal Time Off – Paid

Anniversary Bonus

Annual Performance Increase

Qualifications

• No BPO experience needed; training provided.
• Open to Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads.
• Must be willing to work onsite.

Responsibilities

• Answer customer inquiries via phone, email, or chat.
• Resolve complaints and provide effective solutions.
• Process orders, payments, and refunds.

Job description

Responsibilities

• Answer customer inquiries via phone, email, or chat
• Resolve complaints and provide effective solutions
• Process orders, payments, and refunds
• Assist with product and service support
• Maintain accurate customer records in the system
• Communicate clearly and follow company guidelines
• Coordinate with other teams for issue resolution
• Meet performance and quality metrics
• Gather and relay customer feedback

Requirements & Benefits of ALORICA PH

• NO BPO experience needed – We’ll train you!
• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads – YOU are welcome!
• 20% Night Differential
• Paid Training & Incentives
• HMO & Government Benefits
• 13th Month Pay
• Vacation Leave / Personal Time Off – Paid
• Anniversary Bonus
• Annual Performance Increase
• Work Onsite with a professional & supportive team
• Earn ₱18K up to ₱37K monthly salary range