Customer Service Representative. Healthcare & Financial Associate.

Gratitude Jobs Ahead HR Inc; Pampanga; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

HMO Health Insurance

HMO

Job summary

A recruiting agency is seeking a Customer Service Representative in Pampanga, Philippines, to provide exceptional support for healthcare and financial services. Candidates should have 3-5 years of experience in customer service and a bachelor's degree in a relevant field. If you possess strong communication skills and are capable of working in a fast-paced environment, apply now for this rewarding opportunity that offers performance bonuses and equity incentives.

Qualifications

• 3-5 years of experience in customer service, preferably in healthcare or financial sectors.
• Empathetic, detail-oriented, and able to work in a fast-paced environment.
• Strong communication and interpersonal skills.

Responsibilities

• Provide exceptional customer support via phone, email, and chat for healthcare and financial services.
• Resolve customer inquiries and issues promptly.
• Assist customers in understanding their healthcare and financial options.
• Document customer interactions and feedback in the system for future reference.
• Collaborate with team members to enhance service delivery and operational efficiency.

Skills

Strong communication skills

Interpersonal skills

Education

Bachelor’s degree in a relevant field

Job description

Customer Service Representative. Healthcare & Financial Associate.

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Description

• Provide exceptional customer support via phone, email, and chat for healthcare and financial services.
• Resolve customer inquiries and issues promptly, ensuring a high level of customer satisfaction.
• Assist customers in understanding their healthcare and financial options, providing clear and accurate information.
• Document customer interactions and feedback in the system for future reference.
• Collaborate with team members to enhance service delivery and operational efficiency.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field.
• Experience Level: 3-5 years in customer service, preferably in healthcare or financial sectors.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Empathetic, detail-oriented, and able to work in a fast-paced environment.
• Responsibilities and Duties: Ability to handle difficult customer interactions with professionalism.
• Working Conditions: Ability to work in varied shifts, including evenings and weekends as needed.