Customer Care Representative

Inkorp Human Resource Services; Muntinlupa; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading human resources service provider located in Muntinlupa, Philippines, is seeking a Customer Service Representative. The role involves answering customer calls and resolving concerns while delivering exceptional service. Candidates should have at least 2 years of experience in the BPO setting and strong English communication skills. This position requires on-site work and flexibility with schedules.

Qualifications

• At least 2 years of experience in the BPO setting.
• Experience in handling US health/auto/life insurance preferred but not required.
• Excellent written and verbal English communication skills.
• Willing to work on-site.
• Amendable to shifting schedules.

Responsibilities

• Answer incoming calls from customers, assisting with their questions, concerns, and complaints.
• Resolving customers' basic/complex issues.
• Deliver exceptional customer service all throughout.

Skills

Customer service expertise

Excellent English communication

Job description

• Answering incoming calls from customers, assisting with their questions, concern,& complaints.
• Resolving customers basic/complex issues
• Deliver exceptional customer service all throughout

• At least 2 yrs experience in the BPO setting
• Has experience in handling US health/auto/life insurance ( preferred but not required )
• Excellent in English language, written and communications skills.
• Willing to work On-site
• Amendable to shifting schedules.