Customer Care Representative 1

Recruitify_HR; Iloilo City; On-site; PHP 167,000 - 246,000; Full time

Job summary

Recruitify_HR is recruiting for an entry-level customer service role in Iloilo City, Philippines. The ideal candidate has a HS diploma or college degree and can communicate clearly by phone and email to answer questions about benefits, claims and eligibility.

Onsite work is required. Responsibilities include documenting inquiries, using PC systems to extract data, and maintaining positive relationships with internal teams while meeting department goals. URAC-competent profiles preferred.

Qualifications

• Highschool diploma or equivalent with at least 6 months of BPO experience (International Account)
• Requires HS diploma or equivalent; up to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background.
• For URAC accredited areas, associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

Responsibilities

• Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Analyzes problems and provides information/solutions.
• Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
• Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues.
• Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
• Uses computerized systems for tracking, information gathering and troubleshooting.
• Seeks, understands and responds to the needs and expectations of internal and external customers. Required to meet department goals.

Skills

Oral communication

Written communication

Interpersonal skills

Problem solving

Education

High school diploma

College degree

Job description

Qualifications

• Highschool diploma or equivalent with at least 6 months of BPO experience (International Account)
• College Graduate with or without work experience.
• Average to Good communication skills.
• Amenable to work onsite.
• Voice account.
• Requires a HS diploma or equivalent; up to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background.
• For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

Primary Duties May Include, But Are Not Limited To

• Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Analyzes problems and provides information/solutions.
• Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
• Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues.
• Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
• Uses computerized systems for tracking, information gathering and troubleshooting.
• Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
• Seeks, understands and responds to the needs and expectations of internal and external customers. Required to meet department goals.
• Requires a HS diploma or equivalent; up to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background.
• For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.