Customer Care Representative

Metacom Careers; Davao Region; On-site; PHP 223,000 - 357,000; Full time

Job summary

Metacom Careers is seeking a customer support specialist in the Philippines. You will assist customers via phone, email, or chat, and provide detailed information about products and services.

The role requires strong communication and interpersonal skills, a friendly attitude, and the ability to multitask in a fast-paced environment. Flexible hours including evenings and weekends are expected.

Qualifications

• High School Diploma or equivalent
• 0–2 years experience preferred
• Strong communication and interpersonal skills
• Friendly attitude and ability to handle stress
• Ability to multitask and work in a fast-paced environment
• Available to work flexible hours including evenings and weekends

Responsibilities

• Assist customers with inquiries via phone, email, or chat.
• Provide detailed information about products and services.
• Resolve customer complaints in a timely and effective manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance customer satisfaction

Skills

Communication

Interpersonal skills

Education

High School Diploma or equivalent

Job description

• Assist customers with inquiries via phone, email, or chat.
• Provide detailed information about products and services.
• Resolve customer complaints in a timely and effective manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance customer satisfaction.

Description

• Assist customers with inquiries via phone, email, or chat.
• Provide detailed information about products and services.
• Resolve customer complaints in a timely and effective manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance customer satisfaction.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 0–2 years preferred.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Friendly attitude and ability to handle stress.
• Responsibilities and Duties: Ability to multitask and work in a fast-paced environment.
• Working Conditions: Available to work flexible hours including evenings and weekends.