Customer Care Representative

Sun and Earth Homes Corporation; Carmona; On-site; PHP 201,000 - 335,000; Full time

Job summary

Sun and Earth Homes Corporation is seeking a customer care associate in Cavite, Philippines to handle frontline inquiries via phone and digital channels. You will coordinate with internal departments to gather information and provide solutions that align with company guidelines, ensuring timely and effective responses to clients.

You'll communicate with customers, address queries, and perform related tasks as needed, contributing to a positive customer experience and supporting a growing team.

Responsibilities

• Handle and resolve frontline inquiries via phone and digital channels (chat, email, social media) in an effective, efficient and timely manner.
• Coordinate with various departments of the internal team to gather the information necessary for a response.
• Provide solutions to issues in ways that are beneficial for the client while following company guidelines.
• Communicate with customers and address queries or concerns in a timely, effective manner.
• Perform related tasks from time to time.

Job description

• Handle and resolve frontline inquiries via phone and digital channels (chat, email, social media) in an effective, efficient and timely manner.
• Coordinate with various departments of the internal team to gather the information necessary for a response.
• Provide solutions to issues in ways that are beneficial for the client while following company guidelines.
• Communicate with customers and address queries or concerns in a timely, effective manner.
• Perform related tasks from time to time.