Customer Care Representative

Recruitify_HR; Angeles; On-site; PHP 290,000 - 424,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Free Meals

Annual Company Trip

Sleeping Quarters

Free Meals

Sleeping Quarters

Job summary

A customer service firm in Pampanga is seeking a professional committed to providing exceptional customer support. The role requires responding to inquiries via phone, email, and chat, assisting with product information, and maintaining customer records. Candidates should have a Bachelor’s degree and 1-3 years of experience in a related field. Individuals with strong communication and interpersonal skills will thrive in this fast-paced environment. We offer a competitive benefits package.

Qualifications

• Bachelor’s degree in a relevant field or equivalent experience.
• 1-3 years of experience in customer service or a related field.
• Patience and empathy when dealing with customers.
• Experience using CRM software.
• Patience and empathy when dealing with customers.
• Ability to work in a fast-paced environment and handle stressful situations.

Responsibilities

• Provide exceptional customer service by responding to inquiries.
• Assist customers with product inquiries and troubleshooting.
• Maintain accurate records of customer interactions.
• Collaborate with other departments to resolve customer issues effectively.
• Provide feedback on customer trends and potential improvements to services.

Skills

Strong communication skills

Interpersonal skills

Proficient in CRM software

Education

Bachelor’s degree in a relevant field

Tools

CRM software

Job description

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Description

• Provide exceptional customer service by promptly responding to inquiries via phone, email, and chat.
• Assist customers with product inquiries, order status, and troubleshooting issues.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to resolve customer issues effectively.
• Provide feedback on customer trends and potential improvements to services.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience.
• Experience Level: 1-3 years of experience in customer service or a related field.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Proficient in using customer relationship management (CRM) software.
• Qualities and Traits: Patience and empathy when dealing with customers.
• Qualities and Traits: Ability to work in a fast‑paced environment and handle stressful situations.

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