Customer Service Representative

KMDC Employment Services; Las Piñas; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Commission

Performance Bonus

Anniversary Gifts

Annual Appraisal

Employee Recognition Program

Incentives

Health Care On-Site

Life Insurance

HMO

Job Training

Job summary

A customer service solutions provider in the Philippines is hiring for a customer service representative. The role involves responding to customer inquiries, assisting with product information, and ensuring data accuracy. Candidates should have a Bachelor’s degree and good English communication skills, though no prior experience is needed as training will be provided. This position offers opportunities for professional development in a supportive work environment.

Qualifications

• No prior experience required; training will be provided.
• Patience, empathy, adaptability, and a positive attitude are essential.

Responsibilities

• Respond promptly to customer inquiries via phone and chat.
• Assist customers in resolving issues and provide product information.
• Maintain customer records and ensure data accuracy.
• Collaborate with team members to enhance service quality.
• Follow company policies to ensure customer satisfaction.

Skills

Good English communication skills

Strong customer service orientation

Education

Bachelor’s degree in any field

Job description

Job Description

Employee Recognition and Rewards

Commission, Performance Bonus, Anniversary Gifts, Annual Appraisal, Employee Recognition Program, Incentives

Government Mandated Benefits

Insurance Health & Wellness

Health Care On-Site, Life Insurance, HMO

Professional Development

Job Training

Maternity & Paternity Leave

• Respond promptly to customer inquiries via phone, and chat.
• Assist customers in resolving issues and provide product information.
• Maintain customer records and ensure data accuracy.
• Collaborate with team members to enhance service quality.
• Follow company policies and procedures to ensure customer satisfaction.
• Educational Qualifications:Bachelor’s degree in any field.
• Experience Level:No prior experience required; training will be provided.
• Skills and Competencies:Good English communication skills, strong customer service orientation.
• Responsibilities and Duties:Handle customer inquiries, provide product information, resolve issues, and maintain customer satisfaction.
• Working Conditions:Office environment; may involve shift work.
• Qualities and Traits:Patience, empathy, adaptability, and a positive attitude.