Entry-Level Customer Care Agent — Equity & Bonuses

Neksjob Philippines; Baguio; On-site; PHP 167,000 - 234,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines in Baguio is seeking an entry-level Customer Representative to assist customers via phone, email, and chat. No experience required; high/senior high school education accepted.

This on-site full-time role emphasizes clear communication, patient listening, and basic computer skills to resolve inquiries and help customers. You will handle inquiries, explain policies, document interactions, and strive for first-contact resolution.

Qualifications

• No experience required for entry-level role in customer service.
• On-site position in Baguio accepting high school graduates.

Responsibilities

• Handle inbound calls about accounts, product information, and order updates.
• Explain policies, service offerings, and account options clearly to clients.
• Analyze and troubleshoot customer issues in a calm, professional manner.
• Resolve concerns on first contact when possible.
• Maintain accurate records of all customer interactions and account changes.

Skills

Strong communication

Active listening

Basic computer skills

Education

High School Diploma or equivalent

Job description

Neksjob Philippines in Baguio is seeking an entry-level Customer Representative to assist customers via phone, email, and chat. No experience required; high/senior high school education accepted.

This on-site full-time role emphasizes clear communication, patient listening, and basic computer skills to resolve inquiries and help customers. You will handle inquiries, explain policies, document interactions, and strive for first-contact resolution.