Customer Care Pro: Empathy-Driven Support & Resolution

cnx; Muntinlupa; On-site; PHP 180,000 - 240,000; Full time

Job summary

cnx is seeking a Customer Care Specialist to support Alabang operations. The role interfaces with customers via calls and online channels to resolve routine issues and ensure service levels meet KPIs.

Candidates should bring a high school diploma and strong customer service orientation, with the ability to communicate effectively and handle multiple tasks in a fast-paced environment. Location is in Alabang, Muntinlupa, Philippines, with shift rotation as needed.

Qualifications

• Courteous with strong customer service orientation.
• Able to communicate clearly in writing and verbally.
• Demonstrates patience in all customer contacts and maintains a professional tone.
• Able to rotate shifts and adapt to a fast-paced environment.
• Strong computer navigation skills and PC knowledge.

Responsibilities

• Handle inbound/outbound calls and online inquiries to resolve routine problems.
• Meet contractual KPIs and ensure quality service delivery.
• Clarify requirements, use resources to resolve issues, and document interactions.
• Greet customers professionally and maintain accurate accounts in the system.
• Identify opportunities to offer additional products or services and track interactions.

Skills

Customer service

Communication

Attention to detail

Multi-tasking

Teamwork

Education

High school diploma

Job description

cnx is seeking a Customer Care Specialist to support Alabang operations. The role interfaces with customers via calls and online channels to resolve routine issues and ensure service levels meet KPIs.

Candidates should bring a high school diploma and strong customer service orientation, with the ability to communicate effectively and handle multiple tasks in a fast-paced environment. Location is in Alabang, Muntinlupa, Philippines, with shift rotation as needed.