Customer Care Specialist: Empathy in Action

cnx; Naga; On-site; PHP 180,000 - 240,000; Full time

Job summary

CNX Naga seeks a Customer Care Specialist to provide respectful, solution-focused support to customers. The role emphasizes meeting KPIs and accurate documentation, with opportunities to upsell appropriate services.

Candidates should be comfortable navigating basic systems, communicating clearly, and adapting to a fast-paced environment. The position is full-time based in Naga, Philippines, with shift flexibility and the ability to work independently or as part of a team.

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.

Responsibilities

• Ensure service delivered to our customers meets contractual KPIs.
• Clarify customer requirements; probe for understanding and use decision-support tools to provide resolution.
• Listen attentively to customer needs and concerns; demonstrate empathy while building rapport.
• Greet customers in a courteous, friendly, and professional manner.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work including notating accounts as required.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.

Skills

Customer service

Communication

Computer skills

Attention to detail

Multitasking

Team player

Patience

Shift flexibility

Education

High school diploma

Job description

CNX Naga seeks a Customer Care Specialist to provide respectful, solution-focused support to customers. The role emphasizes meeting KPIs and accurate documentation, with opportunities to upsell appropriate services.

Candidates should be comfortable navigating basic systems, communicating clearly, and adapting to a fast-paced environment. The position is full-time based in Naga, Philippines, with shift flexibility and the ability to work independently or as part of a team.