Customer Care Pro - Resolve & Delight

cnx; Iloilo City; Hybrid; PHP 167,000 - 234,000; Full time

Job summary

cnx is seeking a Customer Care Specialist in Iloilo City to join our Engage 2026 program. The role focuses on delivering courteous support via inbound/outbound calls and online channels, resolving routine problems and maintaining product knowledge.

The successful candidate will communicate clearly, handle multiple tasks, and work to meet KPI targets while offering additional products or services when appropriate.

Qualifications

• High school diploma or equivalent.
• Strong communication and customer service orientation.
• Ability to use basic computer tools and navigate systems.

Responsibilities

• Handle inbound/outbound calls and online inquiries.
• Resolve routine customer issues and provide product/service information.
• Maintain knowledge of client offerings and adhere to procedures.
• Meet performance KPIs and document customer interactions.
• Identify opportunities to offer additional products or services.
• Record accurate information in the tracking system.

Skills

Customer service

Communication

Multitasking

Teamwork

Attention to detail

Adaptability

Education

High school diploma

Tools

Computer basics

Job description

cnx is seeking a Customer Care Specialist in Iloilo City to join our Engage 2026 program. The role focuses on delivering courteous support via inbound/outbound calls and online channels, resolving routine problems and maintaining product knowledge.

The successful candidate will communicate clearly, handle multiple tasks, and work to meet KPI targets while offering additional products or services when appropriate.