Customer Care Specialist: Quick, Friendly Support & Resolutions

cnx; Manila; On-site; PHP 180,000 - 300,000; Full time

Job summary

cnx is seeking a San Lazaro Customer Care Specialist to interface with customers via inbound/outbound calls or online channels. You will provide routine problem resolution and customer service support, ensuring adherence to KPIs and accurate account documentation.

The role requires a high school diploma with 3–6 months of relevant experience, strong communication skills, and the ability to handle repetitive tasks in a fast-paced environment. Location is Manila, Philippines.

Qualifications

• High school diploma; 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively in writing and verbally.
• Dependable with strong attention to detail.
• Able to multitask in a fast-paced environment.
• Team-oriented but able to work independently.

Responsibilities

• Ensure service delivered meets contractual KPIs.
• Clarify customer requirements and use resources to resolve issues.
• Listen attentively and build rapport with customers.
• Greet customers in a courteous and professional manner.
• Maintain basic knowledge of client products and services.
• Prepare complete and accurate work and document accounts.

Skills

Customer service

Communication

PC proficiency

Attention to detail

Multi-tasking

Teamwork

Empathy

Education

High school diploma

Job description

cnx is seeking a San Lazaro Customer Care Specialist to interface with customers via inbound/outbound calls or online channels. You will provide routine problem resolution and customer service support, ensuring adherence to KPIs and accurate account documentation.

The role requires a high school diploma with 3–6 months of relevant experience, strong communication skills, and the ability to handle repetitive tasks in a fast-paced environment. Location is Manila, Philippines.