Customer Care Officer

Cartrack Philippines; Makati; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Health insurance

Employee recognition and rewards

Government mandated benefits

Job summary

A leading smart mobility SaaS company in Makati is looking for a Customer Care Officer to ensure customer satisfaction and provide professional support. The role requires maintaining a positive attitude, training clients on using the platform, and identifying sales opportunities. Candidates should have a Bachelor's degree, experience in customer service, and be proficient in both English and Filipino. This full-time position offers the chance to work in a collaborative and fast-paced environment.

Qualifications

• Experience in customer service is required.
• Proficient in English and Filipino languages.
• Tech-savvy and computer literate with good communication skills.

Responsibilities

• Maintain positive attitude toward customers.
• Train customers on using the SaaS platform.
• Respond promptly to customer inquiries.
• Identify opportunities to sell additional services.

Skills

Customer service experience

Proficient in English

Proficient in Filipino

Excellent communication skills

Tech-savvy

Education

Diploma/Bachelor's Degree in any field

Job description

On-site - Makati 1-3 Yrs Exp Bachelor Full-time

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Job Description

Employee Recognition and Rewards

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

We are a world-leading smart mobility SaaS company with over 2,500,000 subscribers across 24 countries, and we are looking for a Customer Care Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibility:

• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Explain the different applications on our platform to customers and enhance Cartrack’s position as the technology partner of choice.
• Train customers on how to derive the most value from our Software-as-a-Service platform.
• Ensure customer satisfaction and provide professional customer support.
• Acknowledge and resolve customer complaints, whilst ensuring they are always in the loop.
• Responding promptly to customer inquiries and communicating with customers through various channels.
• Providing feedback on the efficiency of the customer service process.
• Identify opportunities to sell additional services and or Cartrack software applications to clients.
• Compile daily efficiency and productivity reports.

Requirements:

• Diploma/Bachelor's Degree in any field with outstanding academic performance or equivalent industry experience
• Experience in customer service.
• Proficient in English and Filipino.
• Tech-savvy and computer literate.
• Excellent communication and interpersonal skills.
• Hands-on and a positive attitude.
• Team player with a high level of energy and able to work independently.

Ces Toribio

HR Manager Cartrack Philippines

Working Location

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