Customer Success Manager

Cartrack Philippines; Makati; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Health Insurance

HMO

Job summary

A leading smart mobility SaaS company in the Philippines seeks a Key Account Manager to build and manage strong relationships with key decision makers. The ideal candidate will have a Bachelor's degree and at least 2 years of customer service or account management experience. Responsibilities include understanding client needs, upselling services, and resolving inquiries promptly. The role requires excellent communication and interpersonal skills, as well as the ability to work both independently and collaboratively in a vibrant environment with a focus on customer satisfaction.

Qualifications

• Minimum 2 years of customer service or account management experience.
• Ability to work independently and as part of a team.
• Willingness to work onsite and in the field around Metro Manila.

Responsibilities

• Build relationships with key decision makers and manage services for Key Accounts.
• Understand client needs and identify upselling opportunities.
• Resolve customer inquiries and ensure proper follow-up.

Skills

Excellent communication skills

Interpersonal skills

Customer service experience

Tech-savvy

Education

Diploma/Bachelor's degree or equivalent experience

Job description

Overview

On-site - Makati 1-3 Yrs Exp Bachelor Full-time

Job Description

We are a world-leading smart mobility SaaS company with over 2.5 million subscribers across 24 countries, and we are looking for a Key Account Manager/Client Relationship Manager/Customer Success Manager to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

Responsibilities

• Build strong relationships with decision makers/fleet managers/system users and manage of all services related to Key Accounts
• Establish good rapport and trust though proactive engagement
• Understanding client needs and identifying new business opportunities for upselling
• Resolve customers enquiries or issues from all channels, and ensure proper follow-up to the final resolution within the stipulated time frame
• Coordinate with internal teams to deliver solutions that meet client's objectives
• Identify and implement new strategies for increasing customer satisfaction, loyalty and retention by going above and beyond expectation
• Prepare regular reports of progress and forecasts to internal and external stakeholders

Requirements

• Diploma/Bachelor's degree in any field or course or equivalent industry experience
• With minimum 2 years customer service experience, aftersales or account management/ handling existing B2B clients
• Excellent communication and interpersonal skills
• Tech-savvy and computer literate
• Team player with a high level of energy and able to work independently
• Willing to work onsite in Poblacion, Makati City and can-do fieldwork around Metro Manila and nearby areas.

Working Location

On-site work in Poblacion, Makati City. Willing to work around Metro Manila and nearby areas as needed.