Customer Care & Benefits Programs Lead

Elevance Health; Iloilo City; On-site; PHP 60,000 - 80,000; Full time

Job summary

Elevance Health in the Philippines is seeking a Mgr Customer Care to oversee the customer service team and ensure service excellence. The role involves shaping departmental policies, directing benefit program administration, and communicating updates to stakeholders.

The incumbent will audit for compliance, generate reports, and lead special projects as needed. The ideal candidate has BA/BS, at least 5 years in customer service and 1 year in a leadership role, with proven coaching and

Qualifications

• Directs oversight for customer service staff.
• Establishes departmental policies and procedures.
• Requires BA/BS and leadership experience.
• 5 years in customer service, 1 year in leadership, or equivalent.

Responsibilities

• Directs implementation and administration of benefit programs.
• Audits to ensure policy compliance and prepares reports.
• Hires, trains, coaches, counsels, and evaluates staff.
• Communicates information on benefit programs to stakeholders.

Skills

Leadership

Customer service

Policy development

Reporting

Education

BA/BS

Job description

Elevance Health in the Philippines is seeking a Mgr Customer Care to oversee the customer service team and ensure service excellence. The role involves shaping departmental policies, directing benefit program administration, and communicating updates to stakeholders.

The incumbent will audit for compliance, generate reports, and lead special projects as needed. The ideal candidate has BA/BS, at least 5 years in customer service and 1 year in a leadership role, with proven coaching and