Customer Care Leader | Policy, Training & Compliance

Carelon Global Solutions Philippines Inc; Iloilo City; On-site; PHP 670,000 - 1,116,000; Full time

Benefits offered by this job

Health and medical insurance

Rewards and recognition programs

Best‑in‑class amenities

Job summary

Carelon Global Solutions Philippines Inc. seeks a Manager of Customer Care to oversee customer service staff and establish department policies and procedures.

The role includes directing the implementation and administration of benefit programs and preparing communications for stakeholders. You will hire, train, coach and evaluate direct reports while ensuring compliance and efficiency through audits and reporting.

Qualifications

• BA/BS; 1 year of leadership experience and 5 years related customer service experience, or any combination of education and experience.

Responsibilities

• Directs implementation and administration of benefit programs.
• Prepares and communicates information to appropriate parties regarding benefit programs, procedures, changes and government mandated disclosures.
• Audits to monitor efficiency and compliance with policies; prepares specialized reports; may be assigned to special project work.
• Hires, trains, coaches, counsels, and evaluates performance of direct reports.

Skills

Leadership

Customer service

Education

BA/BS

Job description

Carelon Global Solutions Philippines Inc. seeks a Manager of Customer Care to oversee customer service staff and establish department policies and procedures.

The role includes directing the implementation and administration of benefit programs and preparing communications for stakeholders. You will hire, train, coach and evaluate direct reports while ensuring compliance and efficiency through audits and reporting.