Mgr Customer Care

Carelon Global Solutions Philippines, Inc.; Iloilo; Hybrid; PHP 480,000 - 800,000; Full time

Job summary

Carelon Global Solutions Philippines, Inc. is seeking a Manager of Customer Care to oversee the customer service team and ensure compliant, efficient operations.

The role focuses on establishing policies, directing program implementation, auditing for compliance, and leading hiring, training, and performance evaluations of staff, with a strong emphasis on service excellence.

Qualifications

• BA/BS required.
• Minimum 1 year in a leadership role.
• Minimum 5 years related customer service experience.

Responsibilities

• Oversee customer service staff and operations.
• Establish and enforce departmental policies and procedures.
• Direct implementation and administration of benefit programs.
• Audit processes to ensure efficiency and compliance; generate reports.
• Hire, train, coach, and evaluate direct reports; participate in special projects.

Skills

Leadership

Customer service

People management

Education

BA/BS

Job description

## Mgr Customer CareApply: PHL-ILO-SM Strata Tower 2, Senator Benigno S. Aquino Jr Ave, Mandurriao: Full time: Posted Today: End Date: October 30, 2026 (29 days left to apply): JR205996**Position Title:**Mgr Customer Care**Shift:****Job Description:**Responsible for providing oversight for customer service staff. Responsible for establishing departmental policies and procedures. Primary duties may include, but are not limited to: Directs implementation and administration of benefit programs. Prepares and communicates information to appropriate parties regarding benefit programs, procedures, changes and government mandated disclosures. Audits to monitor efficiency and compliance with policies; prepares specialized reports; may be assigned to special project work consistent with the role and dictated by the needs of the business. Hires, trains, coaches, counsels, and evaluates performance of direct reports; Requires BA/BS; 1 year of experience in a leadership role and 5 years related customer service experience, or any combination of education and experience, which would provide an equivalent background.