Healthcare Operations Lead - Customer Service Excellence

Sagility Philippines B.V Branch; Quezon City; On-site; PHP 446,400 - 669,600; Full time

Job summary

Sagility Philippines B.V Branch seeks an Operations Team Leader in Quezon City. This role focuses on leading a customer service team of 15 Advocates, motivating and developing team members through strong communication and performance improvement.

Successful candidates must have a passion for serving customers, as well as experience in managing a contact center environment. The role involves carrying out daily operational tasks, supporting the team with resources, and participating in hiring and training activities.

Qualifications

• 2+ years of experience managing a Customer Service or Contact Center environment preferred.
• 2+ years experience as a Subject Matter Expert (SME) or Quality Coach preferred.
• 3+ years of customer service experience required.

Responsibilities

• Leads the daily operations of a team of 15 Advocates.
• Motivates, coaches, and develops team members.
• Participates in hiring, onboarding, and training.

Skills

Customer Service Management

Team Leadership

Communication Skills

Performance Improvement

Education

High School Diploma or GED

Bachelor’s degree

Tools

KPI tools

Job description

Sagility Philippines B.V Branch seeks an Operations Team Leader in Quezon City. This role focuses on leading a customer service team of 15 Advocates, motivating and developing team members through strong communication and performance improvement.

Successful candidates must have a passion for serving customers, as well as experience in managing a contact center environment. The role involves carrying out daily operational tasks, supporting the team with resources, and participating in hiring and training activities.