Customer Care & Benefits Programs Lead

Carelon Global Solutions; Metro Manila; On-site; PHP 600,000 - 800,000; Full time

Job summary

Carelon Global Solutions in the Philippines seeks a leader to oversee our customer service staff, shaping policy and directing program administration to ensure service excellence and regulatory compliance.

The role requires a BA/BS, at least one year in a leadership role and five years in customer service or an equivalent background; you will hire, train, coach, and evaluate staff while coordinating with other departments on benefit programs and related disclosures.

Qualifications

• BA/BS degree required.
• At least 1 year in a leadership role.
• At least 5 years related customer service experience or equivalent background.

Responsibilities

• Oversee customer service staff and ensure high-quality service delivery.
• Establish departmental policies and procedures to guide operations.
• Direct implementation and administration of benefit programs and related disclosures.
• Audit processes to ensure efficiency and compliance with policies and generate reports.
• Hire, train, coach, counsel and evaluate performance of direct reports.

Skills

Leadership

Policy development

Coaching

Communication

Education

BA/BS degree

Job description

Carelon Global Solutions in the Philippines seeks a leader to oversee our customer service staff, shaping policy and directing program administration to ensure service excellence and regulatory compliance.

The role requires a BA/BS, at least one year in a leadership role and five years in customer service or an equivalent background; you will hire, train, coach, and evaluate staff while coordinating with other departments on benefit programs and related disclosures.